How to Review a Fulfillment Request

What This Task Does

This task reviews a fulfillment request before it is confirmed or fulfilled.

Use it when you need to check the request’s dates, items, transfer locations, and fulfillment readiness.

Before You Start

Make sure:

• the order and inventory location are already known
• the request has been created
• you understand whether you are only reviewing, confirming items, or moving all the way to fulfillment

In the shared package, the workflow is well defined, but the exact operator workspace can vary by project. Use the internal tool or screen your team provides for fulfillment-request work.

Steps

1. Open the fulfillment request in your project’s fulfillment-request workspace.
2. Review the main request details:
   • inventory location
   • carrier and shipping type
   • pickup date
   • estimated delivery date
   • internal note
   • waiting-for-details flags
3. Review transfer locations if the request includes transfers.
4. Review the request items and their confirmed or unfulfilled quantities.
5. If you are moving the request forward:
   • calculate it
   • confirm items with a confirmation number
   • fulfill confirmed items only after tracking is ready
6. Use quote, PDF, schedule, or pickup-detail actions only when the request data is complete enough to support them.

What Happens Next

After a request is reviewed and updated:

• validation state can change
• request totals and status can recalculate
• customer or vendor communication can become available
• confirmed items can move into final fulfillment

Common Mistakes

• Trying to confirm before all required dates are set.
• Ignoring transfer-location timing details.
• Fulfilling quantities larger than the confirmed or remaining unfulfilled quantity.
• Treating the request as the final fulfillment record.

Related Guides

• Fulfillment & Shipping
• Fulfillment Requests
• How to choose a shipping service on an order

Sources

• packages/framework/src/Http/Controllers/Api/Admin/FulfillmentRequestsController.php
• packages/framework/src/Actions/FulfillmentRequest/UpdateFulfillmentRequest.php
• packages/framework/src/Actions/FulfillmentRequest/ConfirmFulfillmentRequestItems.php
• packages/framework/src/Actions/FulfillmentRequest/FulfillFulfillmentRequestItems.php