Pyle

Promotions ​

What This Is ​

Promotions are the campaigns your team uses to apply discounts to orders, order items, or shipping. A promotion defines the high-level rules for when a discount is active, what it targets, and how it combines with other promotions.

When You Would Use It ​

Use Promotions when you need to:

  • create a seasonal or campaign discount
  • schedule a promotion for a date range
  • control whether a promotion applies to the order total, order items, or shipping
  • configure whether a promotion can combine with other promotions
  • attach codes, conditions, or per-product discount rules

Do not use the promotion record when you only need to change the price a shopper sees on a product. Product pricing is primarily driven by product offers.

Before You Start ​

Before you create or edit a promotion, make sure:

  • you can access Settings > Promotions
  • the promotions feature is enabled in your environment
  • you know the business target for the promotion:
    • order
    • order items
    • shipping
  • you know whether this campaign will need codes, conditions, or per-product benefits

How To Use It In The Admin ​

  1. Open Settings > Promotions.
  2. Create a new promotion.
  3. Start with the two required fields:
    • title
    • target
  4. Save the new promotion to open its detail page.
  5. In the promotion details, configure:
    • promotion type
    • value
    • active date range
    • shipping cutoff if needed
    • whether it can combine with other promotions
  6. If the promotion should be code-driven, add at least one promotion code.
  7. If the promotion should only apply in certain cases, add conditions.
  8. If the promotion type is per product, add the product-specific benefit rows you need.
  9. Activate the promotion when the setup is ready.

What It Changes In The Storefront ​

Promotions do not normally appear as a standalone storefront page.

They affect:

  • whether a promotion code can be applied in cart
  • which order items or shipping lines receive a discount
  • the discount lines and totals shoppers see during checkout

Common Tasks ​

Create a new promotion ​

Create it in Settings > Promotions, then finish the configuration on the promotion page.

Add a code ​

Use the Codes block on the promotion page.

Add eligibility rules ​

Use the Conditions block to define requirements and applies-to logic.

Add per-product discount rules ​

Use the Benefits block when the promotion type is per product.

Update promotions in bulk ​

Use the promotions Excel import/export workbook when you need to review or update many promotions.

Rules, Limits, And Things To Watch ​

  • A promotion is not the same thing as a code. The campaign can exist before the code exists.
  • Promotions only work if the target, timing, conditions, and codes all line up.
  • Per product promotions expose additional benefit configuration that other promotion types do not.
  • A promotion that has already been used cannot be safely deleted through the service layer.

Troubleshooting ​

The promotion exists, but shoppers cannot use it ​

Check whether it is active, within its date range, has valid codes, and passes its conditions.

I do not see the product-benefit section ​

That section only appears when the promotion type is per product.

The promotion code works for one order but not another ​

Check the promotion conditions, usage limits, combinability, and shipping cutoff rules.

For the full operator recovery checklist, see How to troubleshoot why a promotion is not applying.

Sources ​

  • packages/framework/src/Exports/Promotions/PromotionsExport.php
  • packages/framework/src/Imports/Promotions/PromotionsImport.php
  • packages/storefront/src/Livewire/Storefront/Cart/PromotionSection.php